We’ve designed our system to be as hassle-free as possible. So, we process payments automatically, based on the schedule set by your initial payment.
Sometimes, payments don’t go through, but don’t worry – we’ve got it covered. We’ll promptly let you know via email, but keep your child’s account active, because learning should never be interrupted. We’ll then attempt processing the payment the following week.
If the payment still doesn’t go through, we’ll have to put learning on pause by deactivating the student’s account. But we make sure you’re informed immediately via email. Importantly, we’ll keep all your child’s hard work safe and secure – all the progress and projects will be saved. As soon as things get sorted and the account is reactivated, your child can hit ‘play’ and continue their learning journey right where they left off.